Privacy Policy

Overview & Scope

Roof Expert USA ("we", "us", or "our") operates the website https://mesaaz.roofexpertusa.com/ to provide referral and dispatch coordination services connecting property owners with independent roofing contractors. This Privacy Policy details our practices regarding the collection, use, disclosure, and protection of information obtained from visitors and callers to our service hotline.

Information We Collect

When you contact our dispatch hotline at (888) 208-4155 or interact with our digital platform, we may collect information necessary to facilitate your roofing request, including:

• Contact Information: Your telephone number, name, and address of the property requiring roofing inspection or emergency repair.
• Roofing Incident Details: The nature of your roof damage, roof material types, urgency level, and related structural observations.
• Technical Information: Standard server logs, IP addresses, browser types, device specifications, and referring URL paths gathered automatically for site diagnostics and performance monitoring.

How Your Information Is Used

We utilize information collected strictly for customer service coordination, including:

• Connecting you with an independent, third-party roofing contractor operating in your local Mesa or East Valley neighborhood.
• Relaying essential diagnostic and address information so the dispatched contractor can assess your situation and contact you directly.
• Monitoring call quality, system reliability, and customer service satisfaction across our referral network.
• Ensuring compliance with local, state, and federal legal obligations.

Third-Party Sharing & Disclosure

Because Roof Expert USA operates as an independent referral dispatch service, we share your submitted address, contact details, and damage descriptions with independent third-party roofing contractors in our referral network for the purpose of fulfilling your service request. We do not sell, rent, or trade your personal information to unauthorized third-party marketing companies.

Data Security & Retention

We maintain reasonable technical and organizational safeguards to protect customer communication records from unauthorized access, alteration, or disclosure. However, no data transmission over telecommunication lines or the internet can be guaranteed 100% secure.

Contact Information Regarding Privacy

If you have questions regarding this Privacy Policy or wish to request details regarding information associated with your service inquiries, please contact our administrative coordination desk via our primary dispatch telephone number at (888) 208-4155.